Regain enthusiasm for your mobile

Regain enthusiasm

for your mobile

HUAWEI

Opening campaign of Huawei’s first after sales center in Spain.

RECUPERA LA ILUSIÓN por tu mÓvil

THE

CHALLENGE

Going to an after sales center to solve a problem with a mobile is not precisely appealing. The challenge was to improve the users’ negative experience, placing value on the service level and the brand’s commitment with its clients.

THE

goal

Taking advantage of Huawei’s first after sales center to show the brand’s commitment to improve its clients’ experience.

our

approach

To convey the speed and efficacy of the after sales service in repairing devices, our employees used magic tricks to fix the clients’ broken phones. In this way, we entertained and surprised our clients and we managed to restore their enthusiasm for their mobiles.